For all online orders, we will need at least 7-10 business days to build and assemble your watch after you confirm your design and place the order through our website. Once it is assembled, we will ship your order to you.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on processing/delivery during peak season or before major festivals (e.g. Valentine’s Day or Christmas). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

In most cases, your watch will arrive at your house. However, in rare cases, door-to-door delivery service will not be provided in particular cities/areas/countries.

Sign in to your Account (the one you made your order with) and click on ‘Login’ from the menu on the top right corner.

Please email cs@undone.com as soon as possible after making the order. After we ship your watch, we will no longer be able to change the delivery details.

You will receive an email after we ship your watch. Please click directly on the link in the email to track your shipment. Alternatively, you can log in to your account via our website.

International free shipping takes 5-12 business days. Time may vary due to unforeseen circumstances or situations affected by natural disasters and/or political/geopolitical issues.

Yes, we offer free worldwide shipping.

Orders will be shipped using various delivery services, depending on the destination and time required to deliver for a courier at the moment we ship. You may be required to sign the package to receive the item, so please choose an address where someone will be available to sign and receive the package during business hours.

Our watch movements are mainly manufactured in Japan; and our watches, depending on models, are assembled by highly skilled, professional watchmakers based in Hong Kong & Japan.

We take approximately 5-7 business days to craft and assemble your watch by hand after you confirm your custom design through our website. It will also depend on the components you choose and the capacity we have. Please refer to the estimated delivery date in the checkout page after you confirm your design.

Some countries outside Hong Kong may require import tax, duties and related Customs fees for imports, and these costs are not covered by payments made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.