FAQ – UNDONE

FAQ

How can I customize a watch? How can I customize a watch?

On our website, you can enjoy professionally designed presets and endless combination possibilities. Select the watch components, design the watch face, upload your own design/photo, and type or even sign your own name on your watch design.

How can I pay for my order? How can I pay for my order?

You can pay with almost any credit or debit card: Visa, MasterCard, American Express, Discover, Paypal & Alipay.

Why haven’t I received an order confirmation? Why haven’t I received an order confirmation?

You should receive an order confirmation email immediately after you have made a purchase of UNDONE product(s). If you are not able to find the confirmation in your mailbox, kindly check among the spam email folder, as order confirmation emails may sometimes fall under that category. You may also contact UNDONE customer support atcs@undone.comso that our team can check on your order.

I want to place a bulk order. I want to place a bulk order.

If you are planning to order more than 50 watches, please contact us atinfo@undone.com.

I want to collaborate with UNDONE / I have a B2B enquiry. I want to collaborate with UNDONE / I have a B2B enquiry.

Please contact us atsales@undone.comand we will get back to you as soon as we can.